News & Views

Customer inspired smart solutions

Bristan Group Marketing Director, Claire Kilkenny, explains how customer listening led to the company’s partnership with Plumb App UK® and Gas App UK®.   

“A study by Volkswagen Commercial Vehicles found plumbers were the most in-demand trade in 2020.  A sentiment very much echoed by our Bristan On Tap members’ experiences.

“With the same research finding that 66% of homeowners are planning home improvements in the next year demand looks set to continue, we hope that our partnership with Plumb App UK® and Gas App UK®strengthens our mission to make our busy customers’ lives brilliantly simple.

“The Apps, which were set up by ex-installer Ant Provan, offer a whole host of benefits at plumbers’ fingertips, completely free of charge. These include business management software with bespoke invoice and quoting system, a digital toolbox with app-integrated items such as a pipe-sizing calculator, and thousands of MI manuals for domestic and commercial appliances. The Apps also include helpful digital templates for everything from Legionnaire risk assessments to power flushing certificates.

“At Bristan Group, we recognise the importance of having the right product at the right time and pride ourselves on our next day delivery promise. As the official brassware sponsor on the Apps, our customers can now access our latest product innovations on their mobile devices, enabling them to make informed decisions on the job.

“Recognising that a lot of plumbers are often lone workers, Bristan is focused on making our customers feel part of the group and now have more than 7,000 On Tap members.   The fun features of the Apps serve to strengthen that sense of community too, with installers being able to wind down after a busy day with a ‘breaktime’ area to connect with fellow installers and enter our competitions.

“We’re proud to partner with a company that encourages installers to adopt smart solutions designed to make their lives easier.  We hope that our customers enjoy the brilliant benefits of Plumb App UK® and Gas App UK®.”

To find out about Bristan’s On Tap community, visit here.

Download the Apps today by visiting the App Store or Google Play.

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